WHAT DO I HAVE TO CONSIDER WHEN RETURNING ITEMS?

Due to the Corona events, we have adjusted our conditions and you can now return the ordered items to PYUA within 100 days.


Simply use the PYUA returns portal (only for deliveries within Germany, Austria & Switzerland).

You can download your return label with your order number here:

For shipments from all other countries please send your return with sufficient postage to the following delivery address:

Alt FineCom Finishing-eCommerce-Logistics GmbH
Ref. PYUA
Kunertstrasse 1
D-94469 Deggendorf

Please note that products that have been custom made for you are not returnable.

Please avoid damages and impurities. Please send the product back to us in its original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging to avoid claims for damages due to inadequate packaging.

STILL QUESTIONS?

If we could not answer your question, just send us an e-mail and we will get back to you as soon as possible.

Our customer hotline is available from Monday to Friday between 9 am and 4 pm.

Hotline: +49 (0) 89 / 898 789-10
E-Mail:  welcome@pyua.de


We are happy to help you!